CANCELLATION POLICY

PLEASE READ ENTIRELY –

 

If you need to cancel or reschedule your appointment, 24 hours notice is greatly appreciated. If your appointment is cancelled less than 24 hours in advance, a $35 fee is charged. If you no show for your appointment, 50% of the service is charged.  NO EXCEPTIONS.

These are the only two ways you can cancel an appointment.  Number 1 is preferred as it is the most efficient.

 

  1.  If you would like to cancel your appointment, please log in to your account and select your appointment and click cancel. If your appointment does not disappear, that means it did not go through. Please refresh the page and try again. If the appointment is not properly cancelled, and it’s less than 24 hours to your appointment time, then you will be charged the cancellation fee. NO exceptions.

  2. If you cancel an appointment by emailing me directly or texting me and you do not receive a response from me confirming, it means your appointment has not been cancelled. If you hear no response from me it means I did not get it. If this is the case, please refer to step 1 to ensure you properly cancel your appointment to avoid the cancellation fee.  NO exceptions.

 

The structure of my business is I get paid when clients show up for their appointment. If you don’t show up or if you cancel less than 24 hours per my request, I do not receive income. I lose money.  I don’t receive paid vacation, paid sick days, etc.  I do my absolute best to keep myself healthy so I may show up for work every day to be of service.

 

If I should ever need to reschedule your appointment less than 24 hours before, I will include a free enhancement (up to $35 value) on your next service.  I believe this policy to be fair.  I respect your time, as you do mine. I greatly appreciate and thank you for your business. 

-NiCole